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Palm tree and the Medellín hillsides seen from the UVA de la Imaginación

Terms and conditions

Bookings

Tours and transfers are booked on WhatsApp. Your booking is confirmed when we agree the date, pickup time and place, number of people and price in writing.

Payment

The payment method and any deposit are agreed on WhatsApp when you book.

Changes and cancellations

Tell us as early as possible if your plans change. Change and cancellation conditions are confirmed for each booking on WhatsApp. If weather or road conditions make a tour unsafe, we will offer another date or an alternative plan.

During the tour

Entrance tickets, meals and activities are included only when agreed for your booking. Please follow your guide's safety instructions, especially on climbs, boats and adventure activities.